Position title
Inside – Support Engineer (Cybersecurity)
No. of Vacancies
4
Job Location
Ahmedabad
Qualifications
Any Graduate/CCNA Certified or equivalent
Responsibilities
- Responsible for frontend Technical support (Post/Post-Sales Support) through Remote/WebEx session to existing customer for all Products
- Technical Support covers product installation, configuration, testing of product, upgrading product towards new version [Existing Customer], trouble-shooting of issues, finding root cause analysis, technical training to customer, creating installation report
- Responsible to assist new customer for product installation, configuration, technical training and installation report
- Responsible to respond customer on phone as well as on mail on priority basis for any kind of technical issue reported to you.
- Forming alliance with Support TAC Team of various Technology Vendors for any kind of help required from your end to resolve the technical issue of customer which you are not able to resolve.
- Responsible to communicate with customer through Email on regular basis for technological update, Security Threat Alerts, New Version Alert and many more…
- Regular reporting has to be submitted by you as per instructions from Senior team
- Responsible to attend Pre/Post Sales Training organized by Technology Vendors through Remote/Personal visit
- Responsible to attend various Webinars, Event organized by Technology Vendors
Hiring organization
Magic System
Gender
Female Candidate
Experience
1-2 years. Fresher can also apply
Requirement
Should have good communication skill-set in English, Hindi and Gujarati language. Must have technical exposure in Networking, Cybersecurity, Operating Systems and trouble-shootings
